A very pleasant person who kept mess to a minimum and was thorough in what he did.

Not a good experience. Dear Customer Service I have recently used your company for a floor and shower regrouting job and have a few issues with both the work standard and cleaning procedures. With the initial quote the colour of grout for my slate tiles was dark grey (I think I specified slate grey). The quote was amended (not the grout colour) when I decided to add the regrouting and silicone replacement in the shower. The following amended quotes for some reason changed the colour to light grey. I was happy with the initial quote for the slate tile so focussed on the amended shower quotes. The floor now looks worse than before, like talcum powder has been sprayed on it even after polishing. Can the grout colour problem be fixed? How? The tiler has not removed and replaced all grout lines in the shower base, and I believe the silicone was not removed and replaced, but just covered over. One of the slate tiles is loose and grout is crumbling already. The tiler was very prompt, did not waste any time starting the job at 8.15am. He had the fans blowing madly and circular saw going before I could leave the house. He assured me it would be just a one day job which I was very sceptical of. All furniture, fridge and washer were removed from that area of the house only the stove, cupboards remained. To save some of the mess perhaps the tilers could supply some painters sheets to cover the inbuilt items. When I came home I was shocked at the mess, not only inside the house but the patio and paths outside, and doors and windows. It was after 5pm, he was still wiping the very wet floor, no where near finished. This was a 2 person job, poor man. Nearly 6pm he said that's it, completed. What a mess. Dripping wet floor, grey flood outside, windows, doors everything covered in grey talcum powder. This is not the way to leave a job site. I don't feel it is my responsibility to finish the job I am paying for. This job needed someone to come back, finish the cleaning of the tiles and site and check all is okay. If the cleaning is not included in the cost of your quotes then you definitely overcharge. You should leave the area clean and safe. The technician returned to fix the shower problems but the washed out colour of the grout on the slate floor is to be lived with and I will remember your company whenever I look at it. Lucky me.............. Regards Christine Smith

Was not sufficiently skilled to do the work. Only regrouted some areas and then tried to convince me that putting sealer over all areas would make them look the same.

Terrific job, looks great, like a new shower. Great communication all the way through from start to finish. Mur was a lovely guy, very sweet and friendly, well recommended.

Poor communication between head office and Mur - he turned up too early and then was unaware of details of our job. Grouting job was good on floor (depth uneven in places) but silicone job poor: way too thick, uneven and dirty in places. Also the silicone appears to have been done first, before the grouting which led to areas of grout mix over the bright white silicone. No doubt a somewhat rushed job. Overall, I’m reasonably happy with the floor grout but wish I hadn’t paid for the silicone part.

Absolutely loved the transformation. On time and complete professional. The quality of the work is amazing. I’m so happy I didn’t have to do a complete renovation. Absolutely value for money. I would ask for our tiler by name. Mur was fabulous. Quality 10/10.

Technician was on time and had great communication throughout. Highly recommended.

Grinder Scratches on tiles and wall. Old Grout still visible. Silicon job messy in areas.

Very nice, professional gentleman that kept us informed all the time.